ABOUT US
Our Staff
John C. Ripley, Jr. - Following his U.S. Air Force career as a Communications Electronics Officer, Mr. Ripley began pioneering the New England market for Clifford Alarms. As a single factory rep, he established Clifford's multi-million dollar market during the mid 1980's. Then responding to changes in the market, he transferred to Directed Electronics, creating their domination of Auto Security in New England.
During the early 1990's, Mr. Ripley responded to customers who expressed confidence in his profession. They requested him to expand his portfolio with other products and services to meet their needs.
As the company evolved, he engaged additional talents to join the Best team.
Shawn Durgin - Having interned 4 summers at The Best Reps, this young dynamo is an expert at inside sales, inventory management, shipping and receiving. His jack-of-all-trades + multi-task abilities enable our company to jump, leap and run in any direction.
Shawn's easy to talk with demeanor highlights his growing ability to build one-on-one dealer relations and turn them into sales. Shawn is a connoisseur of custom home theater performance/design as well as a quick study of 12 volt installation technology!
Margaret Winfree - With our firm since 1986, Margaret's product knowledge, attention to detail, efficient telephone skills and rapport with New England dealers ensure The Best support and service.
Lisa Beaulieu - Contributing executive support to The Best Reps since 1989, Lisa'a extraordinary desktop publishing skills have defined our image to dealers. Providing timely and effective "information delivery" enables The Best link to connect our select clients to a huge dealer base.
Stephen Puffer - Our behind-the-scenes IT genius ensures full systems operation every business day. His state-of-the-art techno-vision keeps us on the leading edge of reliability, efficiency, and performance.
Mary Thompson - Bringing her exceptional administrative and customer service skills to The Best Reps since 1999. She supports dealers and manufacturers in a variety of order processing and informational methods. She is "tuned in" to doing business!
Reg Savageau - For 21 years, Reg has made filling orders his #1 commitment to our dealer base. Under his supervision, the warehouse team prides itself on superlative accuracy for order fulfillment and high efficiency packing to ensure accurate and safe delivery of all boxes.
Laurie Dunigan - With over 15 years experience, Laurie drives the numbers that feed our business, allowing us to focus on the products and services we deliver. Her tight attention to fiscal matters enables us to provide The Best products for the right price.
Sean Narkun - As a "young buck", he has charged into managing our inventory. Between highly accurate shipping/receiving and managing tight inventory control, Sean ensures that our products are ready to pick and pull every day.
Personnel
Best Rep: (Principal) |
John C. Ripley, Jr. |
President & Founder, Senior Account Mgr., Liaison for clients and customers. |
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Account Manager: |
Shawn Durgin |
Liaison for clients and customers. |
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Executive Secretary: |
Lisa Beaulieu |
Executive Correspondence and Administrative Production. |
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Office Manager: |
Margaret Winfree |
Liaison for clients and customers. Order Processing / Administrative Assistance. |
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Customer Service: |
Mary Thompson |
Liaison for clients and customers. Manages mailings, literature and dealer services. |
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Finance: |
Laurie Dunigan |
Accounting, Financial Management Information Systems. |
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System Consultant: |
Stephen Puffer |
Computer Software / Hardware Engineer. |
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Facilities Manager: |
Reginald Savageau |
Facility Maintenance, Shipping / Receiving,Physical Plant Coordinator. |
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Inventory Coordinator: |
Sean Narkum |
Inventory Management, Shipping/Receiving |
The sum of our combined experiences equates to more than 100 years of serving the Consumer Electronics industry in New England.
The Best Reps incorporate all these talents to offer our massive dealer base a variety of hands-on, sell-through and installation training programs second to none.
Plant & Equipment
Techno-Centric office with state-of-the-art: computer, graphics, dictating, desktop publishing and production systems. On premise 4,500 square foot office / warehouse for Stocking Rep and Distribution shipping / receiving and inventory. Located a few miles north of the Massachusetts border, The Best Reps facility is an easy commute to Boston, the region's largest metropolitan area. Account managers conveniently cover the entire 6 states by car. Fully loaded demonstration vehicles serve to update all our customers on the newest generation hardware and systems. Our sales staff will gladly travel with factory tech reps or sales trainers and we encourage factory sponsored regional seminars.